Mar 20, 2008 Restonic Mattresses complaint by Sandra |
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We paid over $2800 for mattresses in 2006. They were supposed to be the best on the market according to Consumer Reports.
Not even 2 years later they are a piece of crap. When talking to Restonic directly, they tried to tell me they had not been in the market in Mississippi in 2006, although I had printed a search page of sellers 60 miles as far away from my home of 24 stores that carried them.
They are supposed to have a full 15 year warrenty on them==no pro-rated stuff. If they fail within the 15 years, free replacement I've gone round and round with these folks, and it has'nt been easy.
DO NOT REMOVE THE TAGS FROM THE MATTRESSES---That supposedly voids your warrenty. I had removed mine, but had them with my reciepts and other info on the set on file. Now they want me to send them a copy of my reciepts, the tags----and would you believe that they want me to cut a 6 inch by 6 inch hole in my mattress and send them that also. So if they refuse to warrenty the mattreses, they will be ruined for good and no matter what, I will have to live with a hole in my mattress or buy new ones on my own. Cutting the mattress up just doesn't seem right to me. No more Restonic for me, Sealy, Certa, Simmons or some one has to top this tyoe of service!
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Restonic Mattresses Complaints
1. Written by MARK JONES, on 19-03-2009 22:36
WELL WHAT CAN I SAY,I HAVE HAD 3 MARV. MIDDLE RESTONIC SETS FIRST TWO ARE15 AND 20 YR OLD.MY NEWEST ADDITION PLUSH TOP ***!!!THE COVERING HAS SEPERATED IN SEVERAL PLACES,SO MY SMALLTOWN DEALER CALLS FOR A REPLACEMENT MATTRESS.WHAT THEY SENT IN I WOULD DESCRIBE AS A MATTRESS THAT YOU WOULD FIND IN A 3RD WORLD COUNTRY *** HOUSE.I AM PISSED,MY DEALER IS PISSED(WEBBS APL.OF BIG STONE GAP VA)AND I WILL NEVER BUY ANOTHER RESTONIC PRODUCT EVER.YOU WOULD BE A FOOL TO DEAL WITH RESTONIC OR THE JOHNSON CITY MATTRESS COMPANY
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2. Written by Kim, on 12-09-2008 13:19
Thanks for your comment... I was looking at Restonic but have changed my mind
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3. Written by Thom, on 05-09-2008 20:34
We're on our second restonic. We had a conventional inner spring Restonic for almost 15 years and only got rid of it when we moved and bought an entire new bedroom set. After all those years it was still a very good mattress. We replaced it with a more expensive mattress that we did not find as comfortable.
We have now "upgraded" to Restonic again and have purchased the latex Expressions queen. We have been sleeping on it since March and it is fantastic. It forms to our bodies without creating a hole like a memory foam mattress and I have had the best nights sleep since we purchased this mattress.
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4. Written by steve, on 20-07-2008 12:01
I've had a Restonic mattress for 11 years and it is still in nice condition. I paid about $750 for a queen size set back then. Although I made the mistake of buying one too firm, I added a memory foam topper to it and it has been quite comfortable. I think I will replace it soon with a latex one since my back thinks it's time, but in my experience they are a good value and quality mattress. All pillow tops get indentations, but this person doesn't say what was wrong with it??
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Consumer Forum is another great place to discuss consumer concerns NOT RELATED to this article. |
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