Purchased an Apollo hybrid.
Showroom model was great. Very firm and supportive
Purchased model is horrible. So different that is felt like the wrong mattress.
No support. Collapses under weight. Acts like a completely different mattress than the one advertised.
Springs back with no visible sag.
Claims denied because of no visible sag. All based on photo evidence that CANNOT show my complaint.
Based on Restonic's complaint process, there is no way to get a complaint resolved.
They do not care about their customers and sell deceptive and faulty products.
Took over two weeks just to get a replied until I angrily complained.
Purchased from Haynes Furniture store in Richmond, VA. They don't care. They continued to describe my complaint in different terms, ignoring my statements.
Product or Service Mentioned: Restonic Mattresses Mattress.
Reason of review: Damaged or defective.
Monetary Loss: $1100.
Preferred solution: Full refund.